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Total Mobility

General

The Total Mobility scheme helps eligible people with long-term and short-term impairments and/or disabilities access appropriate transport to meet daily needs and enhance community participation. It is funded in partnership by local and central government.

This assistance is provided in the form of subsidised door-to-door transport services wherever scheme transport providers operate.

The Total Mobility scheme on the West Coast operates in Westport, Greymouth and Hokitika. Registered users are provided with a Total Mobility card, so they receive a 75% discount on fares up to a maximum fare of $30*.

The subsidy was increased in 2022 as a result of Government’s response to the cost of living crisis.

In 2025 a new Total Mobility card replaced the old paper vouchers. This can be used within the West Coast region and other participating regions across the country.

*Come 1 July 2026, following advice from central government; the subsidy will be reduced from 75% to 65%, and fare caps will reduce by 10% making the new fare cap $27.00

Eligibility is assessed as having an impairment that prevents a person from undertaking any one or more of the following five components of a journey unaccompanied, on a bus, train or ferry (if these public transport modes were available on the West Coast) in a safe and dignified manner:

  • Getting to the place from where the transport departs
  • Getting on to the transport
  • Riding securely
  • Getting off the transport
  • Getting to the destination.

Examples of impairments that meet the criteria include an inability to walk short distances due to pain, respiratory problems or neurological fatigue, dependence on a wheelchair, severe visual impairment, or intellectual, cognitive or psychiatric disabilities which require the constant assistance of another person.

To join the Total Mobility Scheme on the West Coast, a visit to your GP is required. Your GP will assess your ability and provide you with a form that upon presentation to your Regional Council. A photo is required for the Total Mobility card, and one will need to be provided to council before a card can be ordered.

Eligibility can also be assessed at CCS Disability Action and Poutini Waiora in Greymouth, Hokitika and Westport.

The current providers of the West Coast Total Mobility Scheme are:

Buller Taxis: 03 789 6900

Westport Cabs: 03 789 6260

Greymouth Taxis: 03 768 7078

Hokitika Taxis: 03 755 5075

If you misplace you Total Mobility card, make sure to immediately contact council to order a new card.

Yes – Total Mobility discounts can be claimed throughout many other centres in New Zealand. It is administered at a local level by participating Regional Councils who approve qualifying transport operators.

Please note that not all transport operators provide Total Mobility services. Please check at the time of booking that the transport operator is part of the Total Mobility Scheme.

Contact 0800 474 082 or see http://www.nzta.govt.nz/resources/total-mobility-s... for further information on regions that operate a Total Mobility Scheme, how to use your vouchers and the fare subsidy available.

Wheelchair accessible vehicles are available through:

Buller Taxis: 03 789 6900

Westport Cabs: 03 789 6260

No – only members of the Total Mobility Scheme can use the service. The caregiver may travel with the member but may not use the members card for their own travel.

Yes – However as the eligible Total Mobility user you are required to remain in the vehicle for the entire duration that your companion travels.

For more information about the Total Mobility scheme please contact us or see https://www.nzta.govt.nz/resources/total-mobility-...

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