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Total Mobility

Total Mobility is a nationwide scheme helping eligible people with long-term and short-term impairments, and/or disabilities, access appropriate transport to meet daily needs and enhance community participation. It is funded in partnership by local and central government.

This assistance is provided in the form of subsidised door-to-door transport services wherever scheme transport providers operate.

On the West Coast Total Mobility operates in Westport, Greymouth and Hokitika. Registered users are provided with a Total Mobility card so they receive a 65% discount on fares up to a maximum fare of $27. [These amounts took effect on 1 July 2026 to reflect the Government's decision to reduce the subsidy and fare cap by 10%].

In 2025 a new Total Mobility card replaced the old paper vouchers. This can be used on the Coast and in other participating regions across the country.

Eligibility is assessed as having an impairment that prevents a person from undertaking any one or more of the following five components of a journey unaccompanied, on a bus, train or ferry (if these public transport modes were available on the West Coast) in a safe and dignified manner:

  • Getting to the place from where the transport departs
  • Getting on to the transport
  • Riding securely
  • Getting off the transport
  • Getting to the destination.

Examples of impairments that meet the criteria include: inability to walk short distances due to pain, respiratory problems or neurological fatigue, dependence on a wheelchair, severe visual impairment, or intellectual, cognitive or psychiatric disabilities which require the constant assistance of another person.

To join the Total Mobility scheme on the West Coast you first need an assessment. This can be done by your GP, West Coast Health (Primary Health Organisation/PHO) or Poutini Waiora in Greymouth, Hokitika and Westport.

The assessor will give you a form to present to WCRC. You will need to provide a photo of yourself to WCRC before a card can be ordered.

The current providers of the West Coast Total Mobility scheme are:

Buller Taxis: 03 789 6900

Westport Cabs: 03 789 6260

Greymouth Taxis: 03 768 7078

Hokitika Taxis: 03 755 5075

If you misplace your Total Mobility card, please contact WCRC as soon as possible to order a new card.

Yes – Total Mobility discounts can be claimed throughout many other centres in New Zealand. It is administered at a local level by participating Regional Councils who approve qualifying transport operators.

Please note that not all transport operators provide Total Mobility services. Please check at the time of booking that the transport operator is part of the Total Mobility Scheme.

Contact 0800 474 082 or see http://www.nzta.govt.nz/resources/total-mobility-s... for further information on regions that operate a Total Mobility Scheme, how to use your vouchers and the fare subsidy available.

Wheelchair accessible vehicles are available through:

Buller Taxis: 03 789 6900

Westport Cabs: 03 789 6260

No, only members of the Total Mobility Scheme can use the service. The caregiver may travel with the member but may not use the members card for their own travel.

Yes, however as the eligible Total Mobility user you are required to remain in the vehicle for the entire duration that your companion travels.

For more information about the Total Mobility scheme please contact us or see https://www.nzta.govt.nz/resources/total-mobility

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